The Balanced Scorecard — Kaplan & Norton
Connects strategy and performance; can become excessive reporting if action is neglected. Continue with Strategy Maps and The Execution Premium.
Recommended reading
Operations
Link strategy to operating measures, flow and the customer’s requirements.
Supply Chain Management — Chopra & Meindl
Broad planning and coordination coverage. Simchi-Levi and co-authors add analytics; Martin Christopher adds logistics and customer value.
Cases in Operations Management — Johnston and co-authors
Applied problems for testing judgement; works best alongside a framework such as Slack’s Operations Management.
How to use this reading
Use frameworks to structure the problem, cases to practise application, and Goldratt’s The Goal to explore constraints. Adapt the reading to resilience, sustainability and the organisation’s reporting needs.